Refund & Return Policy

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. If you are not entirely satisfied with your purchase, you can return the item for a full refund or exchange within 30 days, provided it meets the conditions below.

Return Conditions

• Items must be unused, unworn, and in original condition
• Items must be in the original packaging with all tags attached
• Proof of purchase (order confirmation email or receipt) is required
• Items must be returned within 30 days of delivery

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free return shipping label and send a replacement or issue a full refund at your preference.

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-14 business days and credited to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us. We'll provide instructions for the exchange process. Exchange items are subject to availability.

Non-Returnable Items

• Items marked as "Final Sale" or "Non-Returnable" on the product page
• Personalized or custom-made items
• Items that have been used, opened, or show signs of wear
• Hygiene-related products (unless defective)
• Gift cards

How to Initiate a Return

To start a return, please:

• Email us at info@sallionstore.shop with your order number and reason for return
• Our team will review your request within 24-48 hours
• Once approved, you'll receive return shipping instructions
• Ship the item back in its original packaging

Contact Us

If you have any questions about returns or refunds, please contact our support team at info@sallionstore.shop.